Refund and Returns Policy

At Femin.pk, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund and returns policy below.

Eligibility for Returns

  1. Time Frame: You have 3 days from the date of delivery to return an item.
  2. Condition: To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached.
  3. Non-Returnable Items: Certain items cannot be returned, including:
  • Items marked as “Final Sale”
  • Used, washed, or damaged items
  • Items without original tags and packaging
  • Hygiene products (e.g., panties, bodysuits)

Initiating a Return

  1. Contact Us: To initiate a return, please email our customer support team with your order number and reason for return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Processing Returns

  1. Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  2. Refunds: If your return is approved, we will process a refund to your original method of payment within 3 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

  1. Size and Style Exchanges: If you need to exchange an item for a different size or style, please contact our customer support team at +92300-0033648. We will guide you through the exchange process, subject to product availability.
  2. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Sale Items

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

We are here to assist you and ensure a smooth and satisfactory return process. Thank you for shopping at Femin.pk, where your comfort and satisfaction are our priorities.